Where Is Vivex Located?
Vivex is a U.S based online store. Our operations and order fulfillment are handled within the United States.
What Is Vivex’s Return Policy?
Full details regarding returns, eligibility, and timelines are available in our Return & Refund Policy section on the website. This policy explains how to submit a return request and the conditions that apply.
Will I Receive an Order Confirmation Email?
Yes. Once your order is successfully placed, an automatic confirmation email will be sent to you. This email includes your order details and shipping information.
Are Sale or Final Sale Items Eligible for Return?
No. Items marked as sale or final sale are not eligible for return or exchange.
What Shipping Options Does Vivex Offer?
Order Processing Time: 1–2 business days (Monday–Friday).
Transit Time: 8–10 business days after dispatch.
Cut-Off Time: Orders placed after 4:00 PM (New York Time) are processed the next business day.
Estimated Delivery Window: 9–12 business days total (processing + transit).
Shipping details shown at checkout apply at the time of purchase.
How Can I Track My Order?
Once your order ships, you will receive a tracking number by email. Tracking information usually becomes active within 24–48 hours. If your order appears delayed or missing, contact us at support@vivex.store for assistance.
Important: Please ensure your shipping address is accurate and complete. Orders shipped to incorrect or incomplete addresses may not qualify for free replacement.
How Long Will It Take to Receive My Order?
Estimated delivery time is 7–12 business days after dispatch, following order processing. Delivery times may vary depending on location, carrier service, or external factors.
How Do I Start a Return?
To request a return, contact our customer support team at support@vivex.store. If your order qualifies, return instructions will be provided.
Customer Support
If you have any questions or need assistance, please contact us using the details below.
Email: support@vivex.store
Phone: +1 (970) 784-0508
Address: 920 Patronella Ave, Torrance California 90503, United States